At High Table Tactical Ltd, in cooperation with WE Airsoft, we are committed to providing reliable after-sales support and professional maintenance services for our customers.

This Product Support & Maintenance Policy outlines the scope of support, servicing conditions, and customer responsibilities.

1. Technical Support

Customers may contact High Table Tactical Ltd for:

• product setup assistance;
• troubleshooting advice;
• compatibility enquiries;
• maintenance guidance;
• parts identification;
• warranty support.

Support is provided through available communication channels including email, social media, and customer service platforms during normal business hours.

2. Maintenance Services

We offer maintenance and servicing for eligible airsoft products, including:

• routine inspection and cleaning;
• internal lubrication and tuning;
• gas system servicing;
• replacement of worn or damaged components;
• hop-up adjustment and optimisation;
• diagnostic and repair services.

Maintenance services are subject to technician availability and product condition.

Service fees may apply depending on:

• labour required;
• replacement parts;
• upgrade requests;
• shipping costs.

3. Warranty Coverage

Where applicable, products sold by High Table Tactical Ltd include a limited warranty against manufacturing defects.

Warranty coverage does not apply to:

• normal wear and tear;
• misuse or negligence;
• unauthorised modifications;
• improper maintenance;
• accidental damage;
• use of incompatible gas, batteries, BBs, or accessories;
• damage caused during transport after delivery.

Warranty decisions are made at the discretion of High Table Tactical Ltd following inspection.

4. Return for Service Procedure

Before returning any item for maintenance or warranty inspection, customers must:

1. contact customer support;
2. provide proof of purchase;
3. describe the issue in detail;
4. wait for return authorisation instructions.

Unauthorised returns may be refused.

Customers are responsible for securely packaging returned items to prevent transit damage.

5. Turnaround Times

Estimated service and repair times may vary depending on:

• workload;
• parts availability;
• complexity of repair;
• manufacturer support requirements.

High Table Tactical Ltd will make reasonable efforts to complete servicing promptly but does not guarantee fixed turnaround times.

6. Replacement Parts

Replacement parts supplied by High Table Tactical Ltd may include:

• original WE Airsoft components;
• compatible aftermarket parts;
• upgraded performance components where requested.

Availability of parts may vary by model and manufacturer supply.

7. Customer Responsibilities

Customers are responsible for:

• safe and lawful use of products;
• regular cleaning and maintenance;
• using appropriate consumables and accessories;
• ensuring products remain within legal power limits.

Failure to maintain products correctly may affect reliability and warranty eligibility.

8. Limitation of Liability

High Table Tactical Ltd shall not be liable for:

• loss of use;
• indirect or consequential damages;
• unauthorised modifications performed by third parties;
• damage resulting from improper operation or maintenance.

9. Contact Information

For support, maintenance enquiries, or warranty assistance, please contact High Table Tactical Ltd through the official customer support channels listed on the Website.